Cannot play videos in full screen mode

For some videos, we provide a full-screen player option.

The full-screen player leverages the native video player on your device, and thus provides a much smoother video streaming experience.

Some video websites (such as Hulu and other TV channel video sites) utilize video streaming technology that we currently don't support in the full-screen player.

The video streaming experience in the embedded player could be laggy.

Enable Tab List Bar

If you like to have a classic Tab Bar at bottom of screen, please go to “Settings” and turn on “Show Tab List Bar” option.


Bring up the sidebar, and click “Game Pad” icon to launch virtual gamepad.

How to check download status and open downloaded files

Bring up the sidebar, and click “Download” icon. Then you can see the download progress.

To access downloaded files from other apps, tap the completed record and then tap "Open in" from the detail view.

To access files in your Dropbox, you need to use Dropbox app or visit Dropbox website.

How to download

Puffin automatically download the file when needed. You can force Puffin to download a link by long-pressing on the link and selecting "Save Link". Then Puffin will ask 'Where to save the file, your device or Dropbox?'.

How to drag-n-drop

For Adobe Flash content, It is easy to do drag-n-drop in Theater mode. Please click "Theater" icon from the sidebar. Your finger pan gestures will be considered as 'drag-n-drop' in this mode.

For other cases, please try one-click and one-longpress on the target object. When a circle appear on your touch point, you can move finger to perform drag-n-drop movement. If your target object is small, please refer to "How to drag-n-drop with trackpad".

How to drag-n-drop with trackpad

Bring up the sidebar, and click "Mouse" icon. Two fingers press on the trackpad and wait for mouse cursor changing into hand icon. Then, move your finger to perform drag-n-drop movement. It’s okay moving your fingers out of trackpad area. You may longpress on the trackpad, and the mouse cursor will change to hand icon for drag-n-drop movement.

How to manage your start page

In the Start Page, Puffin lists your most visited websites, and you may remove sites from the list. Longpress on the site to bring up the menu, and click "Hide" to remove the site. The site won't be listed again unless you enable "Show Hidden Sites" option from settings.

How to open downloaded files in my device?

You need to install apps which know how to open the files in your device.

For example, you can open PDF after installing iBooks.

There are other apps such as Dropbox, GoodReader, Keynote can open images, music, videos, MS office and other format of files.

Note that some of them are not free.

How to print

You need to have a AirPrint compatible printer ( The printer and your device should connect to the same local netwrok. Click 'Print' icon from the sidebar, select the printer from the list, and click 'Print' to print the webpage.

How to reconnect to our servers

Puffin should auto-resume its connection to our server while your device recovering from no signal. You can enforce it to do so. Please bring up the sidebar, and click “Reconnect to Server” icon. Puffin will drop the exisiting connection, and will establish a new one.

If Puffin still cannot connect to our server, please click "Network Diagnostics" icon to find out more deyails. If a firewall blocks Puffin browser, please contact your IT staff or ISP directly for more info or reasons. If not, please contact us by email Please provide us 1) Your contry, 2) Your City/State, 3)Internet Service Provider, 4)Device Model/OS, 5)Puffin version and 6) screenshots of test result.

How to use add-ons for better reading and more!

Add-ons are small pieces of 3rd party script that add new features or functionality to your Puffin. Through add-ons, you can customize webpages to meet your special needs.

For example. Go to the desirable web page first, and click "Add-ons" icon from the sidebar. Click "Use Readability", and you will see the article has been reformatted to readable layout. Now we have translator, read-it-later, evernote and more. Please click "Edit" to add more add-ons.


Click the keyboard icon on the lower right corner.

Bring up the sidebar, and click "Keyboard" icon to launch soft-keyboard. Please note that Puffin cannot detect custom Flash inputbox. In this case, please bring up soft-keyboard manually.

Manage your bookmarks

Go to your desirable web page first. Click "Bookmarks" icon from the sidebar, then click "Add Bookmark" to add a new bookmark.

In the start page, longpress on the bookmark tile to bring up the submenu and select "Move" to make it movable. Then rearrange it to a desirable place. You may delete the tile by selecting "Delete" option from the submenu.

To create a new folder, please drag one bookmark on top of the other. Puffin will create a folder to hold both bookmarks.

You can import your desktop bookmarks into Puffin browser. Click the "+" icon from the bookmark section of the star page and select "Import Desktop Bookmarks" option from the menu.

You can transfer your bookmarks in Puffin to other Puffin browsers.

1. Click "Export Bookmarks" from the menu. Puffin will open a bookmark-export web page.

2. Click "Export" again in this web page. You will get a URL. Please copy this URL and email this link to yourself. Please be noted, this URL is only available for 24 hours.

3. Open another Puffin app, and enter the provided URL. Puffin will start to import your bookmarks from our server.

Network is very slow even the signal is strong

Although network signal is strong, it is possible that the connection between wifi provider and puffin data server is not good.

Thus, please try the following ways to resolve this problem:

1. Close the unused tabs in order to reduce the usage of bandwidth.

2. Close apps: Tutorial Video.

If this solution does not work, please send logs for analysis.

How to send logs? Click Me

Please send your logs to

New Tab default page

Change default page: Click "Settings" from the sidebar, and change the value of "New tab" option to "Open URL". Then, change the value of "New Tab URL" to your desirable website. Puffin will automatically launch this website for each new tab.

Restore system page: Goto "Settings" => "New Tab", and choose "Start Page". Puffin will bring up its start page for each new tab.

Open pages in different zoom scales.

Puffin displays web page in default zoom scale based on the screen size. To change this, please go to “Settings” and change the value of “Zoom Scale” option.

Password autofill setting

Puffin asks whether you like to save password, and keeps this setting as default. To turn it off, please go to “Settings” and turn off “Save Password” option.

Scroll to top / bottom button

Scroll the page down and “scroll-to-bottom” icon will show up. Click the icon to fast forwad to the bottom of the page. Similarly, scroll the page up and “scroll-to-top” icon will show up.

Sidebar, Back Button and Tabs

Sidebar: click "More" icon from the URL bar to bring up Sidebar, or click "More" icon from the Floating-menu on the right (left) edge of screen.

Quick access tab history: longpress on the back button from the URL bar to quick access the list of tab history.

Add a new tab: for iPad users, please click "+" icon from the URL bar. For iPhone users, please click “+” icon from sidebar. Or click "+" icon from the tabbed browsing view to open a new window.

Browse tabs: click "Tabs" icon on the URL bar or on the Floating-menu to enter the tabbed browsing view. In this view, you can close all open tabs by clicking "Trashcan" icon.

Entering Incognito mode (browse in private)

Back to previous page: swipe your finger from left edge of screen to center; proceed to the next page: swipe your finger from left edge of screen to center.

Reposition Floating-menu: drag Floating-menu vertically to the new positionl; or drag Floating-menu to the opposite of screen.

Texts selection / Image save

Longpress on text to bring up text select kits. Longpress on a image to bring up pop-up menu to save the image.

Please allow Puffin to access your photo album, or it cannot save images. Please give permission via iOS Settings > Privacy > Photos > Puffin.

Theater Mode [Flash full screen mode]

Bring up the sidebar, and click “Theater” icon to launch full screen mode. Theater mode is available for Flash content, including videos and games. For gamers, it is easy to do one finger "drag-n-drop" gesture in this mode.

In Theater mode, you can bring up control panel by clicking "More" icon from Floating-menu. In control panel, you can adjust Flash quality. Please note that higher quality requires more bandwidth. By reducing Flash quality may improve gaming experience.


Click "Mouse" icon on the lower left corner.

Bring up the sidebar, and click “Mouse” icon to launch virtual trackpad.

Turn-on Flash support

Puffin shows Flash contents by default when the Flash support hour is still available. To turn it off, please go to “Settings” and turn off “Flash Support” option.

Turn-on touch visual effect

Each time you touch web page, Puffin will show a blue circle visual effect. To turn if off, please go to “Settings” and turn off “Touch visual effect”.

Video Reel

Puffin will automatically detect device supported video formats, and show movie thumbnails for supported videos. Once you click the thumbnail, the video will be played in full screen mode.

For more information about playing video in Puffin, please refer to the following page.

Wrong Location

Puffin uses our servers in USA to improve the user experience. The side effect is that the websites receive Puffin’s servers IP rather than yours.

Although Puffin passes your IP to websites via X-Forwarded-For, some websites don’t support this standard