Google Play Store sometimes has problems identifying payments and subscriptions when there are multiple accounts on the device.

Please ensure that there is only one Google account logged in to Google Play Store and relaunch Puffin to try again.

Please also check that the date and time on your device is correct.

You can go to Device Settings -> System -> Date & time -> enable "Use network-provided time", then restart your device and try again.

If this doesn't work, please reinstall Puffin from Google Play Store. It won't charge you again if you have purchased Puffin with your Google account before.

Please also ensure that your device is a Google Certified Android Device, and not being rooted or cracked.

If this issue still persists, please send the receipts to puffinbrowser@cloudmosa.com .

You should find it in your mailbox with this title: Your Google Play Order Receipt from xxx.

If you can not find the receipt in your mailbox, please find Puffin Browser Pro in the following link and take a screenshot for us.

https://play.google.com/store/account/orderhistory?purchaseFilter=apps

Puffin Web Browser (Free version, the green icon) is a freemium app that allows you to use it for a limited time per day.

For users who did not exceed the daily time limit, it will be always free.

For users to require a longer time of use, you will be asked to subscribe to unlock unlimited usage, or you can wait until the time limit renews the next day.

The time limit might vary based on different geolocations.

Puffin TV chatbot allows you to interact with your Puffin TV Browser via Messenger easily.

Please tap the 'Get Started' button on your Messenger to grant permission to the Puffin TV chatbot and allows it to send messages.

Once you 'Get Started' your chatbot, you can use the following features via the Persistent Menu on your Messenger:

1. Send Link: Send a link to your Puffin TV Browser.

2. Bind Device: Connect your Puffin TV Browser with your Messenger via entering the `Bind Code` shown on your TV. You can bind multiple devices on your Messenger at the same time.

3. List Device: Show all devices connected with your Messenger.

4. Unbind Device: Disconnect a TV device from your Messenger.

*Where is the bind code on Puffin TV Browser?

Press the Messenger icon on Puffin TV's Start Page to show the bind code.

When you visit a website via Puffin, Puffin server retrieves the webpage from the designated URL.

The webpage was then processed and rendered via the browser rendering engine on the Puffin server.

After the webpage was rendered, it will be converted into a compressed Puffin format.

The compressed copy, where it was much smaller than the original webpage, will be transmitted to the Puffin client on your device.

Videos and Flash content will not be compressed.

If you see this error message, it means that the website is blocked by AdBlock.

Please go to Puffin's menu -> Settings -> disable AdBlock and try again.

Puffin Cloud Browser is a remote client. The website contents displayed in Puffin are actually executed on our servers.

Please ensure that the following IP addresses are not blocked by your Proxy, firewall, or antivirus software:

- 107.178.32.0/20

- 45.33.128.0/20

- 101.127.206.0/23

- 101.127.208.0/23

Puffin leverages our servers in the USA and Singapore to improve the user's web browsing experience'.

The side effect is that the websites receive the Puffin server's IP rather than the IP of your current device.

Although Puffin passes your IP to websites via X-Forwarded-For, some websites do not support this standard and cannot accurately detect your region.

When you browse under Incognito mode, Puffin does not save your browsing history or any information entered in forms. Cookies and site data are deleted when you leave Incognito mode.

Puffin now offers users more choices of the default search engine.

Go to the main menu > Settings (the gear icon) > "Search engine" to select your preferred searching engine.

Some websites will send notifications to you if your latest log on location is very different from your normal usage pattern. Others will send notifications for every login.

Puffin is a remote client. The real browser is running on our servers, which is located in San Jose, California, U.S and Singapore. Once our server renders a webpage, it sends the results to Puffin client app, and the app displays the result in a certain sequence.

When you use Puffin Cloud Browser to log in to your accounts, websites receive the IP address of our servers in either Northern California in the United States or Singapore.

In both cases, if you are sure you have just logged in, then there is no need to worry.

If you are unsure, you can check your current Puffin server's IP address against the address provided in the notification email.

You can use Puffin Cloud Browser to access the following website, and you will see your current server's IP address. Your device's local IP address as seen from our servers will be shown in the X-Forwarded-For header.

http://www.whatismyproxy.com/

In most cases, Puffin Cloud Browser performs much like a proxy server.

Our users' privacy is our top concern. Please refer to our privacy policy for more information.

https://www.puffin.com/privacy/

Please go to "Settings". Find Puffin's version at the bottom.

Puffin TV now only supports Android devices with Google Play Store.

Please go to Google Play Store and download the latest version of Puffin TV.

If there is no Google Play Store in your device, please contact the device's manufacturer.

This is a Google Play Store bug.

When users have multiple Google Play Store accounts on their devices, switching between them might cause Google Play Store to detect the wrong one.

Please try the following methods to workaround this issue:

Method 1

1. Clear Google Play Store cache

2. Force stop Puffin Cloud Store

3. Relaunch any cloud app and you should be able to use it

Method 2

1. Remove other accounts from device settings and leave the one with subscription

2. Clear Google Play Store cache

3. Force stop Puffin Cloud Store

4. Relaunch any cloud app and you should be able to use it

This is a Google Play Store bug.

When users have multiple Google Play Store accounts on their devices, switching between them might cause Google Play Store to detect the wrong one.

Please try the following methods to workaround this issue:

Method 1

1. Clear Google Play Store cache

2. Force stop Puffin TV

3. Relaunch Puffin TV and you should be able to use it

Method 2

1. Remove other accounts from device settings and leave the one with subscription

2. Clear Google Play Store cache

3. Force stop Puffin TV

4. Relaunch Puffin TV and you should be able to use it

Puffin does not support Full Flash Service in Puffin Free anymore.

Please cancel the subscription from the Play Store if you haven't done so yet.

Puffin collaborates with some e-commerce companies in various countries. AliExpress is one of our parters. The search suggestions shown in Puffin are just quick searches from their websites. We won't send any information to AliExpress before you tap on any search suggestion.

Protecting our users' security is Puffin's most important mission.

We optimized Puffin’s download feature by fixing bugs and improving its speed and security.

However, the fix was not compatible with devices running Android 4 and 5.

Thus, we disabled the feature to directly download files to SD card.

User can still download files to the local storage and then move the files to SD cards.

To cover operational costs of maintaining Flash and loading resource-intensive websites on our cloud servers, ads may appear from time to time when viewing video content or playing games in the free version of Puffin.

For optimal Flash viewing experience, please upgrade to Puffin Browser Pro.

To ensure your cyber safety and improve browsing experience, Puffin Browser has to use the newer APIs provided by Android and Google. We strongly recommend all users upgrade to the latest version.

Google has stopped offering patches for Android 4.0 anymore, and mobile app developers can no longer provide good services on this platform.

We will have to stop supporting Puffin 6 and Android 4.0 in April 2018.

Thanks for using Puffin. If you have purchased Puffin, you can install Puffin on devices which supports newer Android versions with no additional cost.

Please note that turning on Ad Blocker may result in poor experiences on some websites.

Some examples include:

1. Websites may reject access when Ad Blocker is turned on.

2. Primary content (game or video) may not load correctly when an introductory ad video is blocked.

3. In some cases, the blocked ad video is considered to be still playing. The website may wait for its completion before you can continue.

Puffin automatically shows the most visited sites on your start page.

To remove them, long press on the site icon.

Then, select 'Remove' from the popup menu.

Even though the data signal is strong, the connection between the WiFi provider and Puffin data server might not be established properly.

Thus, please try the following ways to resolve this problem:

1. Close unused tabs in order to reduce bandwidth usage.

2. Close other apps. If the connection issue persists, please tap "Feedback" from the left-side menu of Puffin Help, and provide us more information. Thank you.

20863 Stevens Creek Blvd
Suite 560 Cupertino
CA 95014
USA

For any questions or business inquiries, please submit an entry in the Feedback section, or e-mail us at puffinbrowser@cloudmosa.com.

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