20863 Stevens Creek Blvd
Suite 560 Cupertino
CA 95014
USA

For any questions or business inquiries, please submit an entry in the Feedback section, or e-mail us at puffinbrowser@cloudmosa.com.

Puffin Browser is a remote browser. The website content displayed in Puffin is actually executed on our servers.

Please ensure that the following IP addresses are not blocked by your Proxy, firewall, or antivirus software:

- 107.178.32.0/20

- 45.33.128.0/20

- 101.127.206.0/23

- 101.127.208.0/23

Puffin leverages our servers in the USA and Singapore to improve the user's web browsing experience'.

The side effect is that the websites receive the Puffin server's IP rather than the IP of your current device.

Although Puffin passes your IP to websites via X-Forwarded-For, some websites do not support this standard and cannot accurately detect your region.

When you browse under Incognito mode, Puffin Browser does not save your browsing history or any information entered in forms. Cookies and site data are deleted when you leave Incognito mode. Please note that Incognito mode is only available when the Cloud Server is turned on.

Puffin now offers users more choices of the default search engine.

Go to the main menu > Settings (the gear icon) > "Search engine" to select your preferred searching engine.

Some websites will send notifications to you if your latest log on location is very different from your normal usage pattern. Others will send notifications for every login.

Puffin is a remote browser. The real browser is running on our servers, which is located in San Jose, California, U.S and Singapore. Once our server renders a webpage, it sends the results to Puffin client app, and the app displays the result in a certain sequence.

When you use Puffin Browser to log in to your accounts, websites receive the IP address of our servers in either Northern California in the United States or Singapore.

In both cases, if you are sure you have just logged in, then there is no need to worry.

If you are unsure, you can check your current Puffin server's IP address against the address provided in the notification email.

You can use Puffin Browser to access the following website, and you will see your current server's IP address. Your device's local IP address as seen from our servers will be shown in the X-Forwarded-For header.

http://www.whatismyproxy.com/

In most cases, Puffin Browser performs much like a proxy server.

Our users' privacy is our top concern. Please refer to our privacy policy for more information.

http://www.puffinbrowser.com/privacy/privacy_policy.php

Please go to "Settings". Find Puffin's version at the bottom.

Puffin does not support Full Flash Service in Puffin Free anymore.

Please cancel the subscription from the Play Store if you haven't done so yet.

Puffin collaborates with some e-commerce companies in various countries. AliExpress is one of our parters. The search suggestions shown in Puffin are just quick searches from their websites. We won't send any information to AliExpress before you tap on any search suggestion.

Protecting our users' security is Puffin's most important mission.

We optimized Puffin’s download feature by fixing bugs and improving its speed and security.

However, the fix was not compatible with devices running Android 4 and 5.

Thus, we disabled the feature to directly download files to SD card.

User can still download files to the local storage and then move the files to SD cards.

To cover operational costs of maintaining Flash and loading resource-intensive websites on our cloud servers, ads may appear from time to time when viewing video content or playing games in the free version of Puffin.

For optimal Flash viewing experience, please upgrade to Puffin Browser Pro.

To ensure your cyber safety and improve browsing experience, Puffin Browser has to use the newer APIs provided by Android and Google. We strongly recommend all users upgrade to the latest version.

Google has stopped offering patches for Android 4.0 anymore, and mobile app developers can no longer provide good services on this platform.

We will have to stop supporting Puffin 6 and Android 4.0 in April 2018.

Thanks for using Puffin. If you have purchased Puffin, you can install Puffin on devices which supports newer Android versions with no additional cost.

Puffin automatically shows the most visited sites on your start page.

To remove them, long press on the site icon.

Then, select 'Remove' from the popup menu.

Even though the data signal is strong, the connection between the WiFi provider and Puffin data server might not be established properly.

Thus, please try the following ways to resolve this problem:

1. Close unused tabs in order to reduce bandwidth usage.

2. Close other apps. If the connection issue persists, please tap "Feedback" from the left-side menu of Puffin Help, and provide us more information. Thank you.