Please follow the steps below to cancel your subscription.
1. Go to https://www.puffin.com/secure-browser/.
2. Log in with the account and password you used previously.
3. Click "Cancel plan" under "Plan details".
4. Confirm your password.
5. Your subscription is cancelled.
You would need to unsubscribe first. Please follow the steps below to cancel your subscription.
- Go to https://www.puffinbrowser.com/secure-brower.
- Log in with the account and password you used previously.
- Click "Cancel plan" under "Plan details".
- Specify the reason why you want to cancel the subscription.
- Confirm your password.
- Your subscription is cancelled.
After cancelling your plan, please email us at email@example.com and let us know you want to delete your account. We will process your request at our earliest convenience.
1. Download the installer package.
2. Open the installer package.
3. Drag the Puffin Secure Browser icon to the Applications folder on your Mac.
4. Launch Puffin Secure Browser.
5. Enter the email address you used to register for an account on Puffin.com.
6. Choose your license type and click "Next".
7. Check your inbox for an email that contains the activation code.
8. Enter the activation code in the email and click "Activate".
9. Click "OK".
10. Puffin Secure Browser is activated. Enjoy the speed and security of browsing in Puffin.
There are several possible reasons that you can't find the email.
1. The email is in your spam folder.
Please check your spam folder and see if there's an email.
2. The email address you entered has different letter case from your registration data.
Our user account information is case-sensitive. Please check the email address you provided when signing up and use the exact same address.
3. Your mail provider may have blocked emails from puffin.com.
Some mail providers may only accept e-mails from trusted domains. Please add the email address firstname.lastname@example.org and email@example.com to the recipient whitelist.
4. If firewall is configured for in your network, refer to this page for the IP ranges to allow.
5. For Hotmail users, please forward the issue to Hotmail support or refer to following steps.
- Add firstname.lastname@example.org and email@example.com to your contact list.
- Go to Option > Mail > Junk E-mail Protection > Safe List.
- Add firstname.lastname@example.org and email@example.com to the Safe List.
Once you subscribe to Puffin Secure Browser, you can use it on Windows, macOS, and Raspberry Pi. Only one subscription is needed.
If the Puffin Secure Browser on your device was activated with your corporate email address, downloading files may be blocked by your administrator.
Please consult your administrator for details.
On Puffin Secure Browser version 7.8.x, files are downloaded to your selected cloud storage services first. The cloud services will then scan the files for viruses and malware. When the safety of the downloaded files is guaranteed, you can then sync the files to your device using the cloud storage providers' client apps.
On Puffin Secure Browser version 7.9.x onwards, downloading to local storage is allowed. If the Puffin Secure Browser on your device was activated with your corporate email address, downloading files may be blocked by your administrator.
Please consult your administrator for details.
We offer both monthly and yearly subscriptions for our Individual users.
Both plans offer the exactly same features.
The only difference is that users can get two months off in the yearly subscription.
Note: Autorenewal of the yearly plan can be cancelled during the eleventh month of the billing cycle.
When you register on Puffin.com, we verify your full credit card information to ensure that payment can be processed once the trial is over.
After you cancel your subscription, we retain the last 4 digits of your credit card on the website so that you know which credit card has been used to subscribe to our service. We do not store your full credit card information on our servers.
Our education discount is only available for the Team plan. Academic institutions who sign up for the Education plan can get 50% off.
Puffin Enterprise Cloud Portal is a web-based administration console for managing license details, web filtering rules, IP access lists, and web access logs.
Click here for the complete user guide.
When you subscribe to the Team/Education plan, you also set up your monthly budget.
You can use as many devices as you want as long as the device number does not exceed the maximum device number according to your budget.
You may see an authorization only transaction to confirm the credit ard is valid. The amount of the transaction is USD $0.01. You will not really be charged, and the transaction will be voided within 3 days.
You may see an authorization only transaction to confirm the credit ard is valid. The amount of the transaction is USD $0.01. You will not really be charged, and the transaction will be voided as soon as it expires.
When you visit a website via Puffin, Puffin server retrieves the webpage from the designated URL.
The webpage was then processed and rendered via the browser rendering engine on the Puffin server.
After the webpage was rendered, it will be converted into a compressed Puffin format.
The compressed copy, where it was much smaller than the original webpage, will be transmitted to the Puffin client on your device.
Videos and Flash content will not be compressed.
If you see this error message, it means that the website is blocked by AdBlock.
Please go to Puffin's menu -> Settings -> disable AdBlock and try again.
Puffin Cloud Browser is a remote client. The website contents displayed in Puffin are actually executed on our servers.
Please ensure that the following IP addresses are not blocked by your Proxy, firewall, or antivirus software:
Puffin leverages our servers in the USA and Singapore to improve the user's web browsing experience'.
The side effect is that the websites receive the Puffin server's IP rather than the IP of your current device.
Although Puffin passes your IP to websites via X-Forwarded-For, some websites do not support this standard and cannot accurately detect your region.
When you browse under Incognito mode, Puffin does not save your browsing history or any information entered in forms. Cookies and site data are deleted when you leave Incognito mode.
Puffin should automatically resume its connection to our servers while your device is recovering the network connection. You can enforce this operation by opening the menu and tapping "Reconnect to Server".
If Puffin still cannot connect to our server, please visit our Feedback page and provide us more information.
The latest version of Puffin is always available on our official website. Puffin will also notify you once a new version becomes available.
Please go to Puffin main menu > About Puffin Browser for further information.
At the top right, click the main menu > Settings > Clear browsing data. You may select All to clear all data, or remove selected types of data.
Puffin on Windows does not support this feature at the moment.
Please download your slides as a PDF file instead.
At the top right, click the main menu > About Puffin Browser. The user can find Puffin's release information and terms at this page.
Puffin Secure Browser can run on macOS 10.12 Sierra or later.
Puffin Secure Browser is designed as an desktop app, and we maintain a different codebase for it.
Thus, Puffin Secure Browser requires a different registration process.
Go to puffin.com and sign up to get a 30-day free trial.
Bookmarks can be edited by going to the Bookmarks page (puffin://bookmarks).
We are working on further enhancements to the Bookmark bar and will make them available in the near future.
This is a known issue.
We only support audio calls now.
Video support will be added in the near future.
If you cannot see the expected view of a website you intend to visit, the website is not loading in Puffin. Below are the possible reasons.
1. The site is down.
When a website is currently inaccessible, Puffin will display a "website not working" page.
You can also visit Is it Down Right Now? to check the site's status.
2. The site is blocked by your IT administrator.
If you activated Puffin with your corporate email address, you are using the Enterprise edition of Puffin Secure Browser. The IT administrator may choose to block certain websites for security reasons. When a website is blocked, the following "website blocked" page would be displayed.
To request access to blocked websites, consult your IT administrator.
Puffin currently supports four search engines: Google (default), Bing, NAVER, and Yandex. To change the search engine, go to the main menu > Settings > Search engine, and select a search engine you like from the dropdown list.
More search engines and customizations will be added to Puffin in the near future.
Please report the issue to the websites and ask them to support Puffin.
Follow the steps below to completely remove Puffin on your Mac:
1. Go to /Applications.
2. Find Puffin Secure Browser and delete it.
3. Go to the home folder of the currently logged in user.
4. Use the hotkey
⌘ + ⇧ + . to view hidden files.
5. Find the .puffin folder and delete it.
Note: You will need to activate Puffin again if you reinstall it on your machine. Due to the current design, it will take up another seat in your subscription.